FAQ

Terms and Conditions

​When agreeing to purchasing prints, commissioned, or original artwork, you are agreeing to the Terms of Agreement. Please read the terms below thoroughly.

Shipping and Delivery:

 

All Prints and Artwork:

​I do ship within the United States. Any delays due to imports or customs are out of my control. Shipping may take up to 7-14 days.

Commissioned Artwork:

Shipping and handling rates depend on your address. Once art work is completed, a separate invoice will be emailed to you including shipping costs. Shipping takes up to 7-14 days, after artwork is paid in full. 

Original Art Purchases:

Shipping and handling rates depend on your address. A separate invoice will be emailed to you including shipping costs. Shipping takes up to 7-14 days, after artwork is paid in full. 

Monthly Payments Plans: 

Available only for Original and Commissioned Custom Artwork.

2 payments in 2 months --- 11"x14" or larger.​

3 payments in 3 months --- 16"x20" or larger.​

4 payments in 4 months --- 18"x24" or larger.​

5 payments in 5 months --- 20"x24" or larger.​

6 payments in 6 months --- 24"x36" or larger.

Payment plan options may change during sales. Artwork will be held until payment plan is fully paid.

Commissioned Artwork:

Select the desired size of your painting and art style of your choice. Contact me or email me at art@artbydianacastillo.com. Please send me pictures or images of your ideas and colors or textures and descriptive details. The more info you send the better! I'm very passionate about my art work. I want to ensure that you will receive an amazing piece! 

Pricing and Payment:

  • Prices vary on size and medium

  • I do offer monthly payment plans

  • First payment is required to begin work

Progress and Timing:

  • Progress on small commission work may take 1-3 months 

  • Medium and large scale work may take 3-6 months or more 

  • I will send you progress photos to keep you updated

Originality/Sentimental Value:

I understand that your art work may have sentimental value. You have the option to keep your artwork personal and private. With this option, I will NOT PRINT any commissioned work with intentions to sell. I will preserve the personal value and originality of your art piece. Images of commissioned art work may be displayed but not for reproduction sale. If this is an option you would prefer, please include that in your email.

 

Return Policy:

  Prints: 

You can email art@artbydianacastillo.com, if you are not 100% satisfied with print. Returns and exchanges may take up to 30 days and are subject to a 25% re-stocking fee plus all shipping charges.

Original/Custom Artwork:

Payments are non-refundable for original and commissioned artwork. If a missed payment exceeds 3 months, artwork will be put back up for public purchase and prints maybe produced.

General Info:

I reserve the right to decline any commissioned artwork requests that may include sexual acts, nudity, profanity, violence, or that may go against my religious beliefs. All information between myself and client will be documented via email and remain private and confidential, with the exception that it may lead to endangerment of myself, client, or another person. I have the right to make any changes on my website. I have the right to change prices on any prints, original, and commission art. I will not change prices if an agreement has been made and first payment has been processed. It is the client's responsibility to provide details and information concerning commissioned pieces. Changes to paintings cannot be made after varnish has been applied on final painting. 

Art Rights and Usage:

The client has no permission to claim original or commissioned artwork as their own. I have full right to the art work and reproduction, and distribution of paintings and prints; with the exception that client specifically requested via email to keep sentimental and private preservation of commissioned art work. This request must have been made within 7 days of first payment. I have all rights to display original and commissioned art work on my website or my social media accounts. Commission art work maybe exempted from distribution, only upon client's request, as explained above. Client does not have permission to use my artwork for commercial or profiting purposes, only in the circumstance in which client has paid in full for a custom art piece, this maybe exceptional. For book illustrations, all terms are to be discussed and a signed contract will be required.

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